Fair ticketing for grassroots events

ONE FLAT FEE of 40p a ticket + Stripe fees

Spool is designed for venues: simple fees, clean ticketing, stronger branding, direct payouts and a marketplace hub that helps organisers get discovered without giving up control.

Print Credit System

The ticket stock levels can only be increased during the selling period, not decreased, to avoid gaming the system.

Credits earned based on tickets sold percentage.

Credits are calculated from Spool platform fees only.

Credits unlock after event completion.

Credits expire 12 months from issue date.

Unused credits after 12 months automatically donate 50% to charity.

Print credits:

• non-transferable
• no cash value
• redeemable only for print services

Platform fee — refundable if event cancelled

Payment processing fee — non-refundable

We value promoters, venues, charities and grassroots supporters - anyone helping grow a fair ticketing ecosystem.

Introduce a venue or organiser to Spool, and you’ll earn a share of the platform fee from every ticket they sell - automatically linked for the lifetime of that relationship.

That commission is yours to keep - or to reinvest into venues, events or charities you support.

We believe the people who help build the ecosystem should benefit from it.

Tickets & Refunds

Tickets are non-refundable unless the event is cancelled or significantly changed.
If you can’t attend, ticket transfers may be available (where enabled by the organiser).

Entry to Events

Entry is managed by the organiser and venue.

They may refuse entry or remove attendees for safety or behavioural reasons.
This does not qualify for a refund.

Can I transfer my ticket?

Some events allow ticket transfers or resale.
If available, you’ll see this option in your booking.

Issues or disputes

If you have a problem, contact the organiser or our support team first.
Spool may assist in reviewing disputes but does not guarantee outcomes. Responsibility for event delivery and refunds remains with the organiser.

How payouts, refunds & disputes work

Spool is designed to keep ticketing simple while protecting both organisers and customers.

Payouts

Payments are processed via Stripe
Funds are paid out after the event
Typically within 72 hours, subject to review

This short window allows time to identify cancellations, refund activity, or disputes before funds are released.

Refunds

As an organiser, you are responsible for:
 - defining your refund policy
 - handling refund requests
 - ensuring event delivery as advertised

Spool facilitates refunds where applicable but does not fund them.

Chargebacks & Disputes

If a customer raises a dispute with their bank:
Spool will assist with evidence (ticket scans, timestamps, etc.)

The organiser remains financially responsible

After payout

If refunds or disputes arise after payout:
 - the organiser remains liable
 - funds may be recovered from future sales or directly

Ticket Transfers

Spool may provide ticket transfer tools to help reduce refund requests and improve customer flexibility.
Spool does not facilitate or manage ticket resale between users.

The simple, fair way to sell tickets online for events that bring people together.